Refund policy

Auranailed

Last updated: August 14, 2026

At Auranailed, every press-on nail set is carefully handcrafted and made to order. We want you to feel confident when placing your order, so please review your selected size, shape, length, design, and shipping information carefully before checkout.

Because our products are handmade and prepared specifically for each order, the following return, exchange, and cancellation terms apply.

Returns & Exchanges

For hygiene reasons and because our press-on nail sets are made to order, we generally do not accept returns, exchanges, or refunds for:

· Change of mind;

· Choosing a different style, color, shape, or length after production has begun;

· Selecting the wrong nail size;

· Personal preference after receiving the product.

Please review your order carefully and use our Size Guide before completing your purchase.

If you are unsure which size to choose, we recommend contacting our customer service team before placing your order.

This policy does not affect any rights you may have under applicable consumer protection laws.

Size Correction Policy

We understand that choosing the right press-on nail size can sometimes be difficult.

If you receive your order and discover that the size you selected does not fit correctly, the original set is not eligible for a refund, exchange, or free remake where the sizing issue resulted from the size selected when the order was placed.

However, we're happy to help you get the correct fit.

You may place a new order for the same design in the corrected size and receive a 10% Size Correction Discount on one replacement set.

To request the discount, please contact our customer service team with:

· Your original order number;

· The name of the affected nail set;

· A brief description of the sizing issue; and

· Your corrected size information.

Our team can also help you review your sizing before you place the replacement order.

The Size Correction Discount:

· Applies to one replacement set for the affected design;

· Cannot be combined with other discounts or promotions unless otherwise stated;

· Does not include shipping charges, taxes, duties, or other applicable fees;

· Is intended for sizing corrections and is not redeemable for cash.

Order Changes & Cancellations

Because each set is made to order, production may begin shortly after your purchase.

You may request to change or cancel your order within 24 hours of placing it.

To request a cancellation or order change, contact our customer service team as soon as possible and include your order number.

For requests submitted within the 24-hour cancellation period, what matters is when your request reaches us, not when our customer service team responds.

If an eligible order is cancelled, the refund will be issued to your original payment method.

After we issue the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

Once the 24-hour cancellation period has passed or production has begun, we may be unable to cancel or modify your order.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, incorrectly made, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

· Your order number;

· A description of the issue;

· Clear photos of the affected nail(s); and

· Photos of the packaging where relevant.

Once we review the information provided, we will determine an appropriate solution based on the circumstances.

Depending on the issue, this may include:

· Repairing or replacing the affected nail(s);

· Remaking the affected set;

· Sending the correct item; or

· Providing a refund where appropriate.

If the problem resulted from an error by Auranailed, you will not be charged for the reasonable cost of the approved replacement or corrective shipment.

This section does not limit any rights you may have under applicable consumer protection laws.

Single Nail Replacement Service

We understand that individual press-on nails can occasionally be lost or damaged during wear.

If you lose or damage one or more nails after receiving your order, you do not necessarily need to purchase an entirely new set.

Where available, Auranailed can handcraft replacement nails to match a previously purchased set.

Single nail replacements are available for an additional fee. Pricing may vary depending on the design, detailing, materials, and number of nails requested.

Shipping charges for Single Nail Replacement orders are the customer's responsibility.

Replacement availability may be limited for discontinued, seasonal, limited-edition, or designs requiring materials that are no longer available.

Please contact our customer service team with your original order number and details of the nail(s) you need replaced.

Lost or Damaged Packages

Issues involving shipping, tracking, lost packages, unsuccessful delivery, incorrect shipping addresses, customs delays, or other transit-related matters are handled in accordance with our Shipping Policy.

If your order arrives damaged, please follow the Damaged, Defective, or Incorrect Items process above.

Colors and Handmade Variations

Auranailed products are handcrafted individually.

Small variations between individual sets may occur as a natural result of the handmade process. Product colors may also appear slightly different depending on lighting, photography, screen settings, or device displays.

Minor handmade variations that do not materially affect the overall design, quality, or intended appearance of the product are not considered defects.

However, if you believe your item differs materially from the product you ordered, please contact us and we will review the issue.

International Orders and Consumer Rights

Auranailed serves customers in multiple countries and regions.

Nothing in this Refund & Exchange Policy is intended to exclude, restrict, or limit any mandatory rights you may have under the consumer protection laws that apply to you.

Depending on your location, you may have additional rights relating to cancellations, returns, defective goods, refunds, or online purchases.

Certain made-to-order, customized, personalized, or hygiene-sensitive products may be excluded from some cancellation or withdrawal rights where permitted by applicable law.

Where mandatory local consumer protection laws provide you with rights that conflict with this Policy, those mandatory legal rights will apply.

European Union and United Kingdom Customers

Customers located in the European Union or United Kingdom may have statutory rights relating to online purchases.

Certain goods that are made to a customer's specifications or clearly personalized may be excluded from statutory withdrawal rights where permitted by applicable law.

Other statutory rights, including rights relating to faulty, damaged, or incorrectly supplied products, are not affected by this Policy.

If you believe a statutory cancellation or withdrawal right applies to your order, please contact us before returning any item so that we can review your request and provide appropriate instructions.

Refunds

Where a refund is approved, it will be issued to the original payment method used for the purchase.

After Auranailed issues the refund, processing times may vary depending on your bank, credit card issuer, or payment provider.

Original shipping charges, customs duties, import taxes, and other third-party charges may not be refundable unless required by applicable law or unless the refund results from an error by Auranailed.