Shipping policy

Auranailed

Last updated: August 25, 2026

Auranailed ships handmade press-on nail orders to customers in multiple countries and regions. Because many of our products are handcrafted and made to order, each order includes both a production period and a shipping transit period. These are separate stages and should be considered together when estimating delivery.

Please review the information below before placing your order. Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise.

1. Shipping Overview

We offer shipping to many destinations worldwide. Shipping availability may vary by destination, carrier coverage, local restrictions, or other operational factors.

If we are unable to ship to your destination, the available shipping options will generally be reflected at checkout or we may contact you after your order is placed.

2. Processing / Production Time

Many Auranailed press-on nail sets are handcrafted and made to order. Production begins after your order is confirmed and may include hand-painting, detailing, finishing, inspection, and packaging.

Estimated processing / production time:2-5 business days

Processing time does not include shipping transit time. Business days generally exclude weekends and public holidays.

During major holidays, promotional periods, unusually high order volumes, or other peak periods, production may take longer. Where practical, we will communicate material delays that affect your order.

3. Estimated Shipping Time

After production is completed and your order is handed to the carrier, shipping transit begins. Estimated transit times vary by destination, shipping method, customs processing, and carrier conditions.

Destination	Estimated Shipping Transit Time
United States	7-15 business days
Canada	Coming soon
United Kingdom / Europe	Coming soon
Australia / New Zealand	Coming soon
Other International Destinations	Coming soon

Shipping rates and estimated delivery times for new destinations will be published when those destinations become available at checkout.

Transit estimates begin after the carrier accepts the parcel. Customs clearance, weather, local holidays, carrier congestion, security inspections, or other events outside our control may extend delivery times.

4. Shipping Rates & Free Shipping

Available shipping methods and applicable shipping charges are shown at checkout based on your delivery destination and order details.

Standard shipping rate: CALCULATED AT CHECKOUT

Free standard shipping threshold: Orders over US$75 qualify for free standard shipping.

For orders of US$75 or less, the applicable standard shipping charge will be shown at checkout.

Express / Expedited Shipping

Auranailed does not currently offer express or expedited shipping as a standard checkout option. If you have an urgent delivery need, please contact us at support@auranailed.com before placing your order or as soon as possible after ordering. We will review your request and make reasonable efforts to identify an appropriate solution where feasible, based on the order's production status, destination, carrier availability, and other operational factors. Any special arrangement is subject to confirmation by Auranailed and is not guaranteed until confirmed in writing. Additional charges may apply. Unless we expressly confirm otherwise, an urgent-shipping request does not shorten our standard handmade processing / production time.

5. Order Tracking

When tracking is available, you will receive tracking information after your order has been shipped. Tracking updates are controlled by the carrier and may not appear immediately after the parcel is handed over.

If tracking has not updated for an extended period, please contact our customer service team with your order number. We will review the available tracking information and, where appropriate, assist with a carrier inquiry.

6. Shipping Address & Address Changes

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error before your order has shipped, contact us as soon as possible. We will make reasonable efforts to update the address, but we cannot guarantee that changes can be made once processing or fulfillment has progressed.

Once a parcel has been shipped, address changes may not be possible and may be subject to carrier rules or additional fees.

7. Failed Delivery / Re-delivery

If delivery fails because of an incorrect or incomplete address, failure to collect the parcel, inability of the carrier to reach the recipient, or another issue attributable to the recipient, additional delivery or re-shipping charges may apply.

Where a parcel is returned to us and you request re-shipment, the customer may be responsible for the additional shipping cost and other non-refundable carrier charges, unless the delivery failure resulted from an error by Auranailed or applicable law requires otherwise.

8. Lost in Transit

If carrier tracking or a carrier investigation confirms that your parcel has been lost in transit, please contact us with your order number.

After reviewing the circumstances, Auranailed will provide an appropriate solution. Depending on the situation, this may include remaking and re-shipping the order at no additional charge or providing another remedy required by applicable law.

A parcel is not considered lost solely because tracking has not updated for a short period. Carrier investigation or other reasonable confirmation may be required.

9. Tracking Shows Delivered but Package Not Received

If tracking shows that your package has been delivered but you cannot locate it, please first:

· Check entrances, mailrooms, parcel lockers, reception areas, and other safe delivery locations;

· Ask household members, building staff, or neighbors whether they accepted the parcel; and

· Contact the local carrier or delivery office for additional delivery details.

If the parcel is still missing, contact us with your order number and tracking information. We will review the available information and may assist with a carrier inquiry. The appropriate resolution will depend on the carrier findings, delivery evidence, applicable law, and the circumstances of the case.

10. Damaged During Shipping

Please inspect your order when it arrives. If the package or product appears to have been damaged during transit, contact us within 7 days of delivery and provide:

· Your order number;

· Clear photos or video of the damaged item(s);

· Photos of the outer packaging and shipping label where relevant; and

· A brief description of the issue.

Transit damage claims are reviewed in accordance with our Refund & Exchange Policy and applicable consumer protection laws.

11. International Orders

International orders may be subject to additional customs processing, import requirements, taxes, duties, brokerage fees, or other charges imposed by the destination country or local authorities.

International delivery times may also be affected by customs clearance, local carrier transfer, public holidays, or regulatory inspections.

12. Taxes, Duties & Customs

Unless otherwise stated at checkout, product prices and shipping charges may not include import duties, VAT, sales tax, customs fees, brokerage charges, or other destination-country charges.

Where applicable, these charges may be assessed by local customs authorities, carriers, or other third parties and may be payable by the recipient before or after delivery.

The amount and application of these charges are determined by local authorities and are outside Auranailed's control.

Final customs / tax delivery model: DDP

If taxes or duties are collected by Auranailed at checkout for a particular destination, the checkout information will control for that order.

13. Refused, Unclaimed, or Returned Packages

If a package is refused, unclaimed, or returned because of unpaid duties or taxes, an incorrect or incomplete address, failure to collect the package, or another recipient-related reason, the customer may be responsible for:

· Original shipping charges;

· Return shipping costs;

· Re-shipping costs;

· Customs duties, taxes, brokerage, or carrier charges; and

· Other non-refundable third-party fees incurred as a result of the return.

If a refund is otherwise approved after the parcel is returned and inspected, applicable non-refundable costs may be deducted from the refund to the extent permitted by law. Mandatory consumer rights under applicable law remain unaffected.

To the fullest extent permitted by applicable law, Auranailed is not responsible for loss, customs detention or confiscation, destruction, disposal, return-to-sender costs, storage fees, or other losses or expenses arising because the recipient refuses or fails to pay applicable duties, taxes, customs charges, or other import fees, or fails to complete required customs clearance. The recipient remains responsible for such charges and any resulting costs, except where mandatory consumer protection law requires otherwise.

14. Shipping Delays

Shipping and delivery estimates are not guarantees unless expressly stated otherwise. Delays may occur because of weather, customs, holidays, carrier disruptions, local delivery conditions, security inspections, strikes, force majeure events, or other circumstances outside our reasonable control.

We will make reasonable efforts to assist with material shipping issues, but carrier or customs delays do not automatically qualify an order for cancellation or refund where the order remains in transit, except where required by applicable law.